When a file is processed, the omnichannel attributes are used to create and update visitor attributes via enrichments. This identifier links the imported data to visitor profiles in AudienceStream. Each file definition must also specify a visitor identifier in each row of the file. This includes the names of the files and the name of each CSV column (corresponds to a Customer Data Hub attribute).

File DefinitionĪ file definition is a detailed description of the CSV files to import. If using your own file transfer service, be sure to have the connection details ready before proceeding.

Amazon S3 (Tealium bucket or your own bucket).

Tealium supports the following file transfer services: The file transfer service is a secure location where you upload your files for Tealium to retrieve them. There are two components used in setting up an omnichannel file import: a file transfer service and a file definition. Imported omnichannel attributes help complete this view of the customer via attribute enrichments.Īn omnichannel attribute must be used in an enrichment of a visitor attribute in order for its data to be imported. Visitor attributes define your visitor profiles and represent the unified view of your customer. This is accomplished using two types of attributes: visitor and omnichannel. The primary goal of an omnichannel import is to supplement online visitor profile data with valuable offline data. Table of Contents Placeholder How It Works

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